# Tickets Tickets and Tasks provide a streamlined system for building operators to manage activities related to buildings or individual rooms. This system is particularly useful for organizing cleaning schedules, maintenance tasks, and setting reminders. In this system, a 'Ticket' acts as a collection point for several related 'Tasks'. For instance, a ticket titled "Broken Sink" may encompass various tasks such as "Order New Valve", "Schedule Maintenance Staff", and "Generate Access Code for Room Maintenance". This structure allows for efficient tracking and completion of specific activities within a broader issue. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.lavanda.app/tickets/tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.