# General Our guest messaging platform supports both bookings and leads. Access to a booking's or lead's conversation is available through a specific field within these types (see the example provided below). Each conversation is a direct, one-to-one interaction between the host and a guest. It's important to note that while a single booking or lead can be associated with multiple conversations, each conversation is individually tailored to one guest. The platform is omnichannel, facilitating communication through email and direct integrations with messaging services on platforms like Airbnb and Booking.com. Please note that while the API allows access to existing conversations, it does not support the creation of new conversations. Conversations are automatically generated when a booking or lead is created. Additionally, any changes to the guest list, such as additions, removals, or updates, are automatically reflected in the conversations. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.lavanda.app/guest-messaging/general.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.