tickets
Support and onboarding ticket records associated with units and workspaces.
| Column | Description |
|---|---|
id |
Unique identifier for the ticket |
description |
The description of the ticket |
title |
The title of the ticket |
status |
The status of this ticket (e.g. new, in_progress, live, resolved, closed) |
due_date |
The date this ticket is due for completion |
assigned_to |
The ID of the person this is assigned to |
priority |
Range of priority 1-5. 1 is more important, 5 least. Can also be empty |
ordering |
The order we should show this ticket |
created_at |
The UTC date, including time, when this was created |
updated_at |
The UTC date, including time, when this row was updated |
created_by_id |
The user that created this |
property_id |
The ID of the unit |
team_id |
The ID of the team member who is working on the ticket |
category |
The type of work item (e.g. Bug Report, Onboarding Request, Maintenance Report) |
trello_id |
DEPRECATED |
type |
The type of ticket, currently OnboardingTicket |
tags |
An array of tags |
workspace_id |
The ID of the workspace |
archived |
If true this has been archived |
external_contact_id |
An ID for an external contact |
timestamp |
Date when the table was last synchronized |