Credit notes
A credit note voids or reduces part or all of a standard invoice after it has been issued.
Credit notes are not used for commercial discounts. Discounts are applied in the booking journey before billing.
Issued, then applied to invoice. The invoice balance goes down.
When they appear
Section titled “When they appear”- Voiding an issued invoice (full or partial)
- Billing corrections after issue
- Regulatory or operational adjustments that require a credit document
Credits are created automatically when the business action happens in Lavanda.
Credit note vs credit charge note
Section titled “Credit note vs credit charge note”- Credit note — Applies to a standard invoice.
- Credit charge note — Applies to a charge note. Workspaces on charge notes use credit charge notes, not standard credit notes.
Link to invoices
Section titled “Link to invoices”Each credit note is tied to the invoice it affects. Allocations show how much was applied. Use balance and allocation links to determine credited state — see Allocations.