Key terms

Plain-language definitions used throughout this guide.

Term	Meaning
Booking	The reservation; invoices and payments belong to a booking.
Workspace	Your Lavanda operator or brand context.
Invoice	A charge document: the guest owes this amount. Used on workspaces configured for standard invoices.
Charge note	A separate charge document type (not an invoice subtype). Used instead of invoices on some workspaces. A workspace uses invoices or charge notes, not both.
Draft	Prepared but not yet issued.
Issued	Live document; counts toward balance.
Issuing	E-invoicing in Spain only. Document submitted to the tax authority and locked while awaiting response. Portuguese invoices don’t use this state: they go from Draft to Issued.
Rejected	E-invoicing in Spain only. Tax authority declined the submission; document can be corrected and re-submitted. In Portugal, a document that can’t be certified goes back to Draft, flagged with issue errors.
Corrective invoice / corrective charge note	Replaces or fixes a previous issued document (generated after issuing a credit note that voids a previously issued invoice).
Receipt	Proof of payment received.
Credit note	Voids or reduces a standard invoice after issue. Not for discounts.
Credit charge note	Voids or reduces a charge note after issue.
Goodwill credit note (coming soon)	Reduces outstanding balance as a commercial gesture without voiding the invoice. Distinct from void/correction credit notes.
Write-off (coming soon)	Removes remaining outstanding balance when debt is deemed uncollectible.
Refund note	Money returned to the guest after payment.
Refund reversal note	Cancels a refund note in full when the refund never reached the guest (for example the card was cancelled, or a bank transfer refund bounced). The amount goes back on the receipt as open balance.
Refund failed	The payment provider accepted a refund, then reported that it could not complete it. Lavanda then issues a refund reversal note on its own.
Refund status	For refunds made through a payment provider: pending (sent to the provider), succeeded, or failed. Manually recorded refunds have no refund status.
Payment reversal note	Payment voided or never completed, for example a card payment taken back after a lost dispute. Not the same as a refund reversal note.
Allocation	Link between two documents (e.g. receipt paid invoice).
Auto-allocation	Lavanda links oldest receipt to oldest open charge when documents are issued.
Webhook	Alert that a document changed; includes ID to fetch via AR API.
AR API	Retrieves full document details after a webhook.
Outstanding balance	Still owed on a charge after payments and credits.
Credited	Reduced by a credit note; not the same as paid.