Receipts

A receipt records payment received from the guest.

Flow

Issued, then applied to one or more invoices or charge notes.

• Reversed — Payment voided or taken back, for example after a lost dispute. Recorded with a payment reversal note.
• Refunded / Partially refunded — Money returned after a successful payment. Recorded with a refund note for each refund.
  • Refund reversal note — Issued when a refund never reached the guest: the payment provider reported that the refund failed, or a refund of a manually recorded payment (bank transfer, cash, cheque, point of sale) bounced or was recorded in error. It cancels the refund note in full, and the refunded amount goes back on the receipt as open balance. The receipt steps back from Refunded to Partially refunded (if other refunds remain) or to Issued. That balance can then be refunded again, allocated to an invoice, or moved to another booking.

See Refunds and reversals.

Types of receipt

Most workspaces use a regular receipt — standard guest payment against rent or fees.

Some workspaces also use deposit or downpayment receipt types. Confirm with Lavanda which receipt types apply to your workspace.

Receipt type is visible on the document. Business labels on the underlying payment (for example ARP — advance rent payment) may not always appear on the receipt document itself, but they are visible on the payment — see Payments.

Applying to charge documents

One receipt can pay one or several invoices, in full or in part.

Allocations show how much of the receipt went to which charge document.

When a receipt or invoice is issued, Lavanda often auto-allocates — oldest receipt to oldest open charge (see Allocations).

Example

Invoice for 1000. Guest pays 600; receipt applied; 400 still owed. Guest pays 400; invoice fully paid.